Effective Date: August 6, 2026
At Maxinc Shop, customer satisfaction is our priority. We strive to provide genuine, high-quality electronic products. If you are not completely satisfied with your purchase, this Refund & Returns Policy explains the conditions under which returns, replacements, and refunds may be processed.
Returns
You may request to return an item within 7 days of receiving your order, provided that:
- The item is unused and in its original condition.
- It is returned with all original packaging, accessories, manuals, and receipts.
- The product shows no signs of physical damage, misuse, or tampering.
Items returned without their original packaging or accessories may not qualify for a refund or replacement.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged upon delivery:
- Software, digital products, and downloadable content.
- Gift cards or vouchers.
- Products damaged through misuse, accidents, or unauthorized repairs.
- Clearance or final-sale items (unless defective).
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by contacting our customer support team. We may request photographs or videos of the product to assist with the verification process.
Once verified, we will arrange a replacement, repair, or refund where applicable.
Refunds
Approved refunds will be processed using the original payment method whenever possible.
Please note:
- Shipping or delivery charges are generally non-refundable unless the return is due to our error.
- Refund processing times may vary depending on your payment provider but typically take 5–10 business days after approval.
Exchanges
Where stock is available, we are happy to exchange products that are defective, damaged, or incorrectly supplied. If the requested replacement is unavailable, a refund or alternative product may be offered.
Warranty
Many electronic products sold by Maxinc Shop are covered by a manufacturer’s warranty. Warranty periods vary depending on the product and manufacturer. Warranty claims are subject to the manufacturer’s terms and conditions and do not cover accidental damage, misuse, liquid damage, or unauthorized modifications.
Return Shipping
Unless the return is due to our mistake or a defective product, customers are responsible for the cost of returning items to us.
We recommend using a tracked shipping service, as Maxinc Shop is not responsible for items lost during return transit.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it can no longer be cancelled but may qualify for return under this policy.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Maxinc Shop
Phone: 0797 692 224
Email: shop@maxinc.co.ke
We appreciate your trust in Maxinc Shop and are committed to ensuring a fair and transparent shopping experience.